Before you return an item to us, you MUST obtain a ATR number (authority to return). You can obtain this by calling 08445 008821 (option 3 for Phone Touch UK Ltd) during office hours.
Once you have obtained your ATR number, simply post the handset back to
ONLINE RETURNS, Phone Touch UK Ltd, 25A Town Square, Stevenage, Hertfordshire
WE WILL SEND YOU AN EMAIL ATR DOCUMENT WHICH YOU MUST PRINT AND SEND WITH THE ITEM YOU’RE RETURNING. IF YOU DO NOT SEND YOUR ATR, YOUR HANDSET WILL BE RETURNED TO YOU AT A FLAT CHARGE OF £8.